FAQ

Do you invoice each month?

Invoicing:
We do not bill; your rent is due monthly on the date of your original move-in

What kind of payments do you accept?

Payment Types:
We accept cash, checks and money orders. We also accept debit cards and credit cards with Visa, MasterCard or Discover insignia. Credit and debit cards can be scheduled for automatic billing. Also, you may pay online through our website.

Do you provide insurance?

Insurance:
We do not provide insurance for stored items, since we are unaware of all storage units contents. It is the customers’ responsibility to have adequate insurance for personal property. However, as a service to you, we can provide the name of an insurance company that specializes in insuring storage items.

Do I have to commit to a minimum rental time?

Minimum Rental Time
Yes, there is a minimum rental term of one month. You may move out any time after your first month’s rental with any charges due on a prorated basis.

Do I need to give a 30-day notice to move out?

10-Day Notice
Contractually, you are asked to give a written notice of termination (“moving out”) at least ten days prior to the end of your billing period. When you are completely moved out, you need to come to the office and fill out a vacate form in order to close your account.

What is your Refund Policy?

Refund Policy
All rent is due on the same day each month, coinciding with the initial move-in date. No refunds or prorated rent are offered during the first month’s rental. After the first month’s rental, if a unit is occupied on or after the rent due date for the coming month, another month’s full rent is due. When a move-out occurs, after a minimum of one month’s rental, refunded rent for the current month will be prorated and mailed to you. A ten day written move-out notice is required. The original deposit fee, if any, will be refunded if the storage unit has sustained no damage, is “broom clean” and all items have been removed at move-out.